Return/Refund/Cancellation Policy

 Please note:

  • All sales at maisongrey.com are final. We have a no refund/cancellation policy.
  • Any order related disputes need to be addressed within 48 hours of receiving the parcel.
  • Please inform us within 48 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.
  • In the rare case that there is a defective issue with the parcel, we will definitely replace it.
  • Maison Grey reserves the right to refuse returns that do not meet our return/exchange requirements.
  • We do not offer refunds however, you can view our Returns and Exchange policy below:


 

Steps for Size Exchange:

  1. For size exchange please mail themaisongrey@gmail.com with your original order number along with all necessary details of exchange within 48 hours of receiving the product.
  2. You will be responsible for paying for your own shipping costs for exchanging/returning your item. Shipping costs are non-refundable.
  3. The exchanged parcel must be couriered within 3 days of receiving the parcel.
  4. Mail subject line should have 'EXCHANGE - name - order number'
  5. Once approved, we shall send you the address to courier it back to us. The courier will be organised by the you - the customer.
  6. Our team will inform you once we receive the courier and confirm the size change.
  7. The exchanged piece will be couriered back to your address with no additional courier charges.
  8. We will send a size exchange only once, post that courier for the exchange will need to be organised at the customers end.


 

Steps for Return/Style Change:

  1. For return, please mail themaisongrey@gmail.com with your original order number along with return reason within 48 hours of receiving the product in an unused and unworn condition.
  2. The return parcel must be couriered within 3 days of receiving the parcel.
  3. You will be responsible for paying for your own shipping costs for exchanging/returning your item. Shipping costs are non-refundable.
  4. Mail subject line should have 'RETURN - name - order number.
  5. Once approved, we shall send you the address to courier it back to us. The courier will be organised by the you - the customer.
  6. Our team will inform you once we receive the courier and confirm the store credit.
  7. Store credits are processed in 7 days. This can be redeemed at any future purchase from us.
  8. For a style exchange, once the store credit is received it can be redeemed for your purchase of choice.